Terms and Conditions

Terms & Conditions

Last Updated: August 2026

Welcome to Tea Garden Whimsies! These Terms & Conditions (“Terms”) govern your use of teagardenwhimsies.com (“the Website”) and your interaction with Tea Garden Whimsies (“we,” “us,” or “our”), including purchases, communications, and other services we provide.

By accessing or using the Website, placing an order, submitting information through the Website, or otherwise interacting with us, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1. Use of Our Website

You agree to use this Website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation or security of the Website.

You may not:

Use the Website for fraudulent, unlawful, or abusive purposes

Attempt to gain unauthorized access to the Website, accounts, systems, or networks

Introduce viruses, malicious code, or other harmful technology

Copy, reproduce, distribute, or commercially exploit Website content without authorization

Use the Website in a manner that could damage, disable, or impair its operation

We reserve the right to restrict or terminate access to the Website when reasonably necessary.

2. Intellectual Property

Unless otherwise stated, content appearing on the Website, including text, graphics, photographs, logos, artwork, product descriptions, designs, and other materials, is owned by or licensed to Tea Garden Whimsies and is protected by applicable intellectual property laws.

You may view and use Website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially use our content without prior written permission.

3. Handmade and One-of-a-Kind Products

Many Tea Garden Whimsies products are handmade, repurposed, upcycled, vintage, or created from previously owned materials.

Because of the unique nature of these materials, variations in color, pattern, finish, size, shape, age, and appearance are normal and are part of the character of each piece.

Vintage and repurposed materials may show minor signs of their previous life, including normal wear or small imperfections. We make reasonable efforts to accurately photograph and describe each item, including significant imperfections known to us.

Many products are one-of-a-kind and may not be available for replacement once sold.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, measurements, photographs, pricing, and availability.

However, colors and appearance may vary depending on lighting, photography, computer monitors, and mobile device displays.

Product information, pricing, and availability may be changed or corrected at any time.

If we discover a material error affecting an order you have already placed, we may contact you before fulfilling the order.

5. Orders and Payments

By placing an order, you agree to provide current, accurate, and complete information necessary to process and fulfill your purchase.

Payment is required at the time an order is placed unless another arrangement has been expressly agreed upon.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

Pricing or listing errors

Suspected fraud or unauthorized transactions

Product availability issues

Incorrect customer or shipping information

Circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been processed, the applicable payment will be refunded.

6. Custom Orders

Tea Garden Whimsies may offer custom or personalized creations, including pieces made using materials or treasured items provided by a customer.

Details, pricing, expected completion time, shipping arrangements, and other requirements for custom work may be agreed upon separately.

Because custom and personalized products are created specifically for an individual customer, they may not be eligible for return or exchange except in cases involving damage, defects, or an error by Tea Garden Whimsies.

7. Shipping and Delivery

We make reasonable efforts to carefully package and ship orders within the estimated processing times provided on the Website or at the time of purchase.

Shipping and delivery estimates are not guarantees. Delivery times may be affected by circumstances outside our control, including carrier delays, weather, holidays, and other transportation disruptions.

Customers are responsible for providing an accurate and complete shipping address.

If an order arrives damaged, please contact Tea Garden Whimsies promptly so we can review the situation and determine the appropriate resolution.

8. Returns, Refunds, and Exchanges

We want you to be happy with your Tea Garden Whimsies purchase.

Return, refund, and exchange eligibility may vary depending on the type of product purchased, including whether an item is handmade, one-of-a-kind, custom, personalized, or otherwise specifically identified as non-returnable.

Any applicable return or refund requirements displayed on the Website or provided at the time of purchase are incorporated into these Terms.

Customers should contact us promptly if there is a problem with an order so we can review the circumstances and determine the appropriate resolution.

9. SMS/Text Messaging Terms

If you provide your mobile phone number and expressly opt in to receive SMS or MMS communications from Tea Garden Whimsies, you consent to receive text messages at the mobile number you provided.

Depending on the consent you provide, messages may include communications regarding inquiries, orders, customer service, products, promotions, events, special offers, website activity, or other communications described when you opt in.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message Frequency

Message frequency may vary depending on your interactions with us and the communications you have requested.

Message and Data Rates

Message and data rates may apply. Your wireless carrier's standard messaging and data charges may apply.

Opting Out

You may opt out of receiving SMS/text messages at any time by replying STOP to any message.

After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive messages from that messaging program unless you opt in again.

Getting Help

For assistance, reply HELP to any text message or contact us using the information provided at the end of these Terms.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless service provider and may be affected by circumstances outside the control of Tea Garden Whimsies.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that support our communications or customer service operations is permitted only as necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the text messaging services necessary to deliver the communications.

SMS consent is specific to Tea Garden Whimsies and is not transferable to another business or organization.

10. Email Communications

If you voluntarily subscribe to receive email communications from Tea Garden Whimsies, we may send information regarding products, orders, new creations, events, promotions, garden inspiration, or other communications you requested.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

11. Privacy

Your privacy is important to us.

Our collection, use, and protection of personal information, including mobile information and SMS consent data, is governed by our Privacy Policy.

Privacy Policy: Click to go to privacy policy

The Privacy Policy is incorporated into these Terms by reference.

12. Third-Party Services and Links

The Website may use or contain links to third-party websites and services, including payment processors, shipping providers, analytics services, social media platforms, and other technology providers.

Tea Garden Whimsies is not responsible for the content, availability, privacy practices, or security of independently operated third-party websites.

Your interaction with third-party services may also be governed by their respective terms and privacy policies.

13. Disclaimer

The Website and its content are provided on an “as is” and “as available” basis.

While we make reasonable efforts to provide accurate information and maintain Website availability, we do not guarantee that the Website will always be uninterrupted, error-free, or free from technical issues.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Tea Garden Whimsies will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the Website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any dispute arising from these Terms or use of the Website will be handled in accordance with applicable Tennessee and federal law.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our products, services, Website, business practices, or legal requirements.

Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Contact Information

If you have questions regarding these Terms & Conditions, your order, or our SMS/text messaging program, please contact:

Tea Garden Whimsies
Soddy-Daisy, Tennessee
Email: [email protected]
Website: teagardenwhimsies.com